Frequently Asked Questions (FAQs) – Bordersstore.com

📦 Shipping & Delivery

Do you offer free delivery in the UAE?

Yes. Bordersstore.com offers FREE delivery on all orders of AED 100 and above across the UAE. For orders below AED 100, shipping charges are calculated and displayed at checkout.

What delivery options are available on Bordersstore.com?

We offer:

Standard delivery across the UAE
Next-day delivery for AED 11 on orders up to AED 99.99 (FREE for orders AED 100 and above)
Same-day delivery in selected areas for AED 21

Available delivery options are shown during checkout based on your location.

How long does delivery take in the UAE?

Delivery timelines depend on your location and selected delivery method. Same-day and next-day delivery are available in selected areas. Estimated delivery times are displayed at checkout.

How can I check if same-day delivery is available in my area?

Same-day delivery availability depends on your delivery address. If eligible, the option will automatically appear at checkout.

Do you deliver outside the UAE?

Currently, Bordersstore.com delivers within the UAE only. For international shipping inquiries, please contact support@bordersstore.com.

What happens if I miss my delivery?

If you are unavailable at the time of delivery, the courier may attempt to contact you. A re-delivery attempt may be arranged if necessary.

🛍 Orders & Tracking

How can I track my order?

Please share your order number along with the email address or phone number used at checkout. Our team will assist you with the latest status.

Can I change or cancel my order after placing it?

If your order has not yet been dispatched, we will do our best to assist. Once shipped, changes or cancellations may not be possible.

Do I need an account to place an order?

Yes. Creating an account allows you to track orders and manage your details easily.

I entered the wrong delivery address. What should I do?

Please contact us immediately with your order number. If the order has not yet been dispatched, we will attempt to update the address.

Why was my order canceled?

Orders may be canceled due to payment issues, stock availability, or verification concerns. Please contact our support team for clarification.

💳 Payments

What payment methods do you accept?

We accept major debit/credit cards and other payment options shown at checkout, depending on your selected delivery address.

Is Cash on Delivery available?

Cash on Delivery (COD) availability depends on your location and may appear as an option at checkout when applicable.

My payment failed. What should I do?

If your payment fails, please try again using a different payment method or card. If the issue persists, contact your bank or our support team.

🔄 Returns & Refunds

What is your return policy?

Returns are accepted as per the product eligibility and conditions mentioned on the website. Please refer to the Returns Policy page or contact support for help.

How do I request a return or refund?

Please contact our support team with your order number and details of the item you want to return. Our team will guide you through the process.

How long do refunds take?

Refund processing time depends on the payment method and bank processing timelines. For accurate updates, contact support with your order details.

Can I return an item bought during a sale/promotion?

Return eligibility for discounted/promotional items depends on the offer terms and product conditions. Please check the policy or contact support for confirmation.

📚 Products & Availability

Are all products on the website available in-store?

Product availability may vary by store location. Online stock availability is shown on the product page, and in-store availability may differ.

What should I do if a product is out of stock?

If an item is out of stock, you may check again later as stock updates regularly. You can also contact support for assistance.

Can I pre-order upcoming books or products?

Pre-order availability depends on the product. If pre-order is available, it will be displayed on the product page.

Do you sell digital books or eBooks?

Digital product availability may vary. Please check the product listings on the website for available formats.

🎁 Promotions & Discounts

How do I apply a discount code?

You can apply a valid discount code at checkout in the promo/discount field. The discount will reflect before payment.

Why is my promo code not working?

Promo codes may not work if they are expired, not applicable to certain items, or if terms/conditions are not met (like minimum order value). Please verify the code details or contact support.

Do you offer student/teacher discounts?

Discount programs depend on current offers. Please check the website banners/promotions or contact support for ongoing deals.

👤 Account & Technical

I forgot my password. How can I reset it?

Use the “Forgot Password” option on the login page to reset your password. Follow the instructions sent to your registered email.

How do I update my account information?

I’m facing issues on the website. What should I do?

Please try refreshing the page, clearing cache, or using a different browser/device. If the issue persists, contact support with screenshots and details.

📞 Contact & Support

How can I contact Bordersstore.com support?

You can contact our support team via email at support@bordersstore.com or through the website’s support/chat options.

What information should I share when contacting support about an order?

Please share your order number and the email address or phone number used at checkout, along with the details of your query.