Return and Refund Policy
5. Order delivery and cancellation
5.1 The Buyer shall designate in the Order the Buyer's preferred delivery / collection options, and where the delivery option is selected, the place of delivery of the Products.
5.2 Subject always to Bordersstore.com acceptance of the Order,
5.2.1 Where the delivery option is selected:
(i) Bordersstore.com shall deliver the Products to such place of delivery as may be designated by the Buyer and agreed to by Bordersstore.com. If no one is available at the delivery address to receive the Products, Bordersstore.com delivery agent will inform the buyer about "unable to deliver” status.
(ii) The Buyer shall bear and pay to Border:
- (a) the delivery and shipment charges set out at the Online Store for all Orders.
- (b) the delivery, shipment and administrative costs of any delivery of Product(s) which is rejected by the Buyer, where such rejection is not made pursuant to an express right of the Buyer under these Conditions.
5.3 Any shipment, delivery or collection dates provided by Bordersstore.com are estimates only and shall not form part of the Contract. Bordersstore.com shall not be liable for any loss, damage, cost or expense for any failure to meet any given shipment, delivery or collection date, howsoever caused. If Buyer's Order has not been delivered within a reasonable time, the Buyer should contact Bordersstore.com at: support@bordersstore.com
5.4 Bordersstore.com reserves the right from time to time, without liability or prior notice, to withdraw or cease to make available any or all Products from the Online Store, or to:
5.4.1 change its prices or specifications of any Product; or:
5.4.2 deliver a Product which has similar functionality as any Product ordered with minor differences in specifications, (each a "Substitute Product"). The Buyer shall be deemed to have accepted such changes and differences if the Buyer accepts delivery of a Substitute Product.
5.5 An Order may be cancelled by the Buyer prior to shipment of the Products by Bordersstore.com, provided always that:
5.5.1 the Buyer must contact Bordersstore.com @ support@bordersstore.com to request for cancellation immediately.
5.5.2 Bordersstore.com will endeavour to accommodate the Buyer's request, if the Products have not been shipped; and
5.5.3 the Buyer shall pay any cancellation fees which may be imposed by Bordersstore.com.
5.6 If an Order has already been shipped, Bordersstore.com will be decide about cancellation or refund will be permitted or not in form of Borders store credit.
5.7 The Buyer acknowledges that Bordersstore.com liability to deliver the Products to the Buyer pursuant to the Contract is subject to the availability of the Products from Bordersstore.com usual sources of supply. The Buyer further acknowledges that Bordersstore.com retains absolute discretion as to the order of priorities in which any Products are delivered to Bordersstore.com customers.
5.8 Bordersstore.com may deliver the Products by instalments. Each separate instalment shall be regarded as a separate Contract, and invoiced and paid for in accordance with these Conditions.
5.9 Bordersstore.com reserves the right to make only partial delivery of an Order.
5.10 Same Day Delivery cut off timing: 1.00 Pm (Monday to Saturday- no same day delivery option for Sunday or Public holidays)
5.11 Next Day delivery cut off timing : 4.00 Pm
5.11.1 Any Delivery on after 4.pm (next day delivery) will be delivered after 2 days.
Eg.
- -If order was placed on Friday 23 January after 4.pm will be delivered on Sunday 25 January.
- - If Orders was Placed on Saturday after 4Pm then order will be delivered Tuesday.
5.12 Restricted Area ( Sunday & Thursday ) please find the attached link for restricted area for same day or next day delivery.
6. Acceptance of Products
6.1 Unless the Buyer notifies Bordersstore.com in writing to the contrary within seven (7) days of the date of delivery, the Products shall be deemed to have been accepted by the Buyer as being in good condition and in accordance with the Contract.
6.2 A Product shall only be eligible for replacement if upon delivery:
6.2.1 it fails to function or operate.
6.2.2 it is damaged; or
6.2.3 the Product supplied is not the Product specified in the Order or a Substitute Product, (such Product being a "Defective Product").
6.3 The Buyer must report any Defective Product to Bordersstore.com by contacting: Email address:support@bordersstore.comwithin seven (7) days of its delivery, failing which the Buyer shall not be entitled to a replacement Product.
6.4 If Bordersstore.com considers the Product to be a Defective Product, Bordersstore.com will contact the Buyer with the procedure for return and replacement. The Buyer must produce the tax receipt together with the Defective Product in its original delivered condition and packaging.
6.5 Bordersstore.com reserves the right to refuse any return or replacement of a Defective Product if:
6.5.1 The Buyer is unable to produce the Product details or tax receipt.
6.5.2 The Defective Product is a Third-Party Product and Bordersstore.com is not authorised by the supplier to process returns or replacements; or
6.5.3 The defect is the result of:
- (i) improper use or mismanagement by Buyer.
- (ii) operation of the Product other than in accordance with the operating manual or instructions.
- (iii) use of the Product in a manner not reasonably contemplated by Bordersstore.com.
- (iv) modification of the Product not authorised by Bordersstore.com.
- (v) use of consumables, parts, or peripherals which are not original, in conjunction with the Product;
- (vi) subjection of the Product to unusual or unrecommended physical, environmental or electrical stress;
- (vii) use of Product by a person other than Buyer; or
- (viii) Buyer's failure to comply with any terms of these Conditions.
7.Returns and Refunds
7.1Returns Only Defective Product is eligible for return and replacement. See Clause 6 for further details.
7.2 Refunds Refund policy is set out in Clause 5.6